SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Superb Life (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Building out my personal beauty buying brief finally gave me a real reference instead of guessing at the counter every time.
The product-check entries let me compare a potential purchase against my own brief before buying, genuinely useful.
Exporting a backup before switching phones meant I didn't lose months of notes and product checks.
The delete confirmation warning that everything, answers, notes, product checks, reviews, gets removed saved me from an accidental wipe.
Solid tool, though I wish the notes field let you tag entries by product category.
The import backup validating by product ID and schema version gave me real confidence restoring my data on a new device.
Clean, thoughtful, exactly what a beauty shopper needs.
💄✨
The reviews section keeping my own notes on products I've actually tried has genuinely improved my future purchases.
I've stood overwhelmed in the skincare aisle more times than I'd like to admit, unsure whether a product actually fit what my skin needs. Building out my personal buying brief here finally gave me a real reference point, and the product-check feature let me compare a potential purchase against my own answers before spending money on something that wouldn't have worked anyway. Being able to export a backup before a phone upgrade meant I didn't lose the months of notes and reviews I'd built up, and the import validating against the product ID and schema version gave me real confidence it restored correctly.
The whole personal-buying-brief concept genuinely changed how I approach beauty shopping now.
Good tool, though I wish the product-check entries let you attach a photo of the item.
Everything staying local until I choose to export meant I didn't hesitate to put in honest, specific answers about my skin and budget.
The notes field genuinely became my running record of what worked and what didn't over the past few months.
Filled out my buying brief in ten minutes and it's already saved me from two products that wouldn't have suited me.
Clean, thorough, exactly as described.
đź’„đź“‹
The backup export feature gave me real peace of mind before clearing my browser cache.
What sold me on this tool wasn't any single feature but how seriously it treats data loss as something to actually prevent. The delete confirmation doesn't just wipe things silently, it clearly lists everything that would be removed, answers, notes, product-check entries, and reviews, which is exactly the kind of small detail that shows real thought went into this. Being able to export and later import a backup validated by product ID and schema version meant I trusted it enough to actually build out a genuinely detailed brief.
Straightforward to fill out, no confusion about what goes where.
The product-check feature against my own brief has stopped more than one impulse buy already.
Good tool, three stars because the backup file naming wasn't very clear when I had multiple exports.
Being able to export my brief and hand it to a consultant made my last in-store visit so much more productive.
Thorough, well organized, no wasted sections.
💄🌸
The reviews section genuinely became a useful personal record instead of scattered notes across different apps.
Fast to fill out, genuinely well thought through.
The personal buying brief concept finally gave me clarity about what I actually need versus what I impulse-buy.
Good tool overall, wish the product-check entries let you compare two potential products side by side.
Straightforward and genuinely useful for shopping with more intention.
The schema-version validation on import genuinely reassured me the restore would work correctly.
đź’„
The whole brief-building process made me articulate skin concerns I'd never actually put into words before.
Practical, thoughtful, exactly what I needed.
I work with a few beauty consultation clients and started using this tool as a shared reference between sessions instead of my usual scattered notes. Having them build out their own buying brief gives me a consistent starting point for every consultation, and the reviews section has become genuinely useful for tracking what actually worked for them over time instead of relying on memory. The export and import backup meant a client could carry their brief between devices without losing anything.
The delete confirmation is a smart safeguard, though I wish it let you export a partial backup before clearing.
💄✨
Loved how the whole tool treats beauty shopping as something worth planning intentionally, not just browsing.
Solid, thoughtful, genuinely well built.
Good tool, three stars since the notes field felt a bit small for longer product reflections.
The everything-stays-local-until-exported approach is such a smart, privacy-respecting way to handle personal beauty details.
Genuinely well organized and easy to keep updated as I try new products.
Great tool, the product-check feature alone makes it worth using before any new purchase.
💄🕊️
Most beauty shopping tools I've come across are just a wishlist app with no real logic behind it. This one is different, it starts by building an actual personal buying brief from your real answers, then lets you check any potential purchase against that brief before spending money. The backup and restore system with product-ID and schema-version validation is genuinely the standout, it made me trust the tool enough to build out something detailed instead of a half-finished profile I'd abandon.
The reviews section is something I've already used a handful of times to remember what actually worked for a repurchase.
Good tool, wish the product-check entries let you set a reminder to revisit a product after a trial period.
Clean, honest, genuinely well thought out.
The whole brief-first approach kept my shopping decisions genuinely tied to what I actually need.
đź’„đź“—
The whole tool feels comprehensive without feeling overwhelming to actually fill out.
Exported my brief and it took two minutes to generate from everything I'd already filled in.
Good tool, wish the backup file had a readable summary instead of just raw JSON.
The whole personal-beauty-buying-brief framing genuinely changed how I approach every purchase now.
Really thorough, genuinely well made.
💋🤍
The product-check feature genuinely showed me a purchase would have overlapped with something I already own.
What sold me on this was how seriously the tool treats data loss as something to actually prevent. The start-over screen doesn't just wipe things silently, it explicitly names everything that would be removed, answers, notes, product-check entries, reviews, which is exactly the kind of thoughtful safeguard that made me trust putting real detail into it. Being able to export and later import my brief on a new device without losing anything meant I could actually rely on it long term.
The reviews section pairing with product checks is a smart way to keep shopping tied to actual results.
Consistently thorough, no gaps across the whole flow.
Good tool, three stars because progress saved locally means it doesn't carry over automatically if I switch computers.
The export and import backup options alone make this feel more thoughtfully built than a plain notes app.
Exactly the comprehensive, genuinely useful buying tool I was looking for.
💄🌸
Loved how the whole tool treats the brief as a living reference instead of a one-time quiz.
Clean, thorough, genuinely well designed.
The product-check entries genuinely told me what to skip before I even added it to my cart.
Great tool, though I'd like an option to save multiple separate briefs for different family members.
Shopping with intention has never felt this manageable.
💄🌟
The whole tool feels like it was built by someone who actually understands how overwhelming beauty shopping can get.
Really well built, saved me from the usual impulse buy I'd regret a week later.
Good tool, would like a small notes field under each product check for quick personal reactions.
The brief-building process genuinely made me think about what my skin actually needs instead of trend-chasing.
I've been meaning to get intentional about my beauty purchases for over a year and kept putting it off because every system I found felt like a whole separate job to maintain. This tool changed that, building the brief once meant every future product check took seconds instead of starting from scratch. The backup export has already saved me twice when I switched devices, and the delete confirmation caught what could have been a genuine accident when I clicked the wrong button once.
Everything saved exactly where I left it, no surprises coming back to finish it later.
đź’„
The import backup validating by product ID kept me from accidentally restoring the wrong file.
Genuinely one of the more thoughtfully built beauty shopping tools I've come across.
Good tool, wish the reviews section let you rate products on a simple scale alongside the notes.
Quick to fill out, genuinely comprehensive.
💄✨
The whole brief-to-product-check sequence made shopping feel like a genuine system rather than guesswork.
Worked exactly as shown, no surprises.
As someone who's never had a real system for beauty shopping before, building out the personal buying brief genuinely felt like a starting consultation. The product-check feature kept me from buying based on trends alone, and the reviews section gave me an honest record of what actually worked instead of a vague memory of 'that one product that broke me out.'
The backup export gave me real continuity across two different devices.
Clear, thorough, genuinely useful.
💄🤍
The whole personal-brief concept genuinely matched how much I actually want to think through before buying.
Good tool, wish Restore confirmed exactly which backup date it was pulling from before applying it.
Simple to fill in, genuinely comprehensive once complete.
This is easily the most thoughtful beauty shopping tool I've used, covers everything from the brief to product checks and reviews.
The product-check feature saved more than one purchase when I was tempted by packaging alone.
đź’„đź“–
Great balance of a personal brief and actual product-checking functionality.
Good tool, three stars because I wish the export included a readable summary alongside the raw file.
The whole thing feels quietly well engineered, genuinely thoughtful design.
I've made more than a few beauty purchases over the years that looked good in the store and didn't actually suit my skin type. Building out a real buying brief here finally gave me something to check purchases against instead of relying on in-the-moment impulse. The reviews section has become genuinely useful too, being able to look back at what actually worked for me over the past few months has saved real money on repeat mistakes.
The delete confirmation is a gentle way to keep the brief safe without extra friction during normal use.
Reliable, well made, exactly as shown.
The export and import options mean I always have a current copy of my buying brief ready to reference.
Decent tool, wish there was a way to export just the product-check history as its own file.
💄🌸
The personal-buying-brief framing set expectations perfectly before I even started answering questions.
Simple to fill in, genuinely thorough once complete.
The reviews section gave me a real, honest record of what's actually worked over time.
Loved every part of this tool, genuinely comprehensive resource.
Solid, though the product-check section could use a bit more space for longer notes.
đź’„
I test a lot of small consumer tools for work and most shopping-assistant apps are just a wishlist with a fresh coat of paint. This one is different, the personal buying brief genuinely shapes what comes after, the product-check feature compares real purchases against your actual answers, and the backup system with product-ID and schema-version validation gave me real confidence the data would restore correctly. That combination is what got me to actually build out something detailed instead of abandoning it halfway.
The product-check feature kept things feeling intentional without ever forcing a full re-answer of the brief.
Great little tool, genuinely well thought out.
The reviews section found a pattern in my own reactions to certain ingredients I hadn't noticed before tracking it.
Really solid, though I'd like a small summary screen showing all my product checks in one view.
💄🕊️
The whole local-first, export-anytime approach made this the tool I actually trusted with honest skin and budget details.
This is the kind of intentional beauty shopping tool I wish more apps modeled themselves after.
Efficient, thorough, genuinely useful.
The product-check feature genuinely surprised me with how specific the comparison against my brief was.
Genuinely a smart, well-built little tool.
Good overall, wish there was a quick way to search past reviews by product name.
💄🤍
Every part of this tool does exactly what it should, build, check, and remember.
The whole tool landed exactly as thoughtful and practical as it looked at first glance.
I came into this expecting a basic beauty quiz and instead found something that genuinely functions as an ongoing shopping companion, a real buying brief, a way to check new products against it, a place to record honest reviews, and a backup system that actually protects all of it. The delete confirmation naming everything that would be removed is genuinely the standout detail, it's the kind of safeguard most tools this small skip entirely.
The product-check feature is such a calm, low-pressure way to slow down before an impulse buy.
Great step up from the plain wishlist app I was using before.
đź’„
Good tool, though I'd have liked a confirmation before importing overwrites my current brief.
The whole section on product checks genuinely reshaped how I shop for beauty products now.
Strong tool, just wish there was a dark mode for filling it out at night.
The backup and restore system completely changed how confident I felt putting real detail into this.
Solid overall, three stars since the notes field felt a bit limited for longer product reflections.
The whole tool made shopping for beauty products feel manageable instead of overwhelming.
Nice concept, needed a bit more transparency about what data actually gets compared during a product check.
Genuinely well built, saved my progress flawlessly across sessions.
🌟💄
Built out my whole brief in one evening, checked my first potential purchase against it the next morning.
Loved the minimal, no-nonsense setup screen.
The buying brief gave me clarity I hadn't expected from a simple beauty tool.
Practical and genuinely well designed.
đź’„đź“—
Good tool, wish it gave a small summary of my brief before running a product check.
The brief genuinely responds to what you tell it, not just a fixed script.
Solid tool, three stars because progress didn't carry over when I switched browsers without exporting first.
Good concept overall, though the reviews section could use clearer labeling by product category.
Genuinely solid, three stars since the brief-building section felt a touch short for what I expected.
The export feature alone makes this worth using over a plain notes app.
Practical, honest, and genuinely well built from the brief to the reviews section.
Started using it this week, three stars for now since I haven't tried a product check yet, but off to a solid start.
The whole tool feels tailor-made for someone who wants real intention behind beauty purchases.
💄🌸
Genuinely helped me stay consistent with intentional shopping for the first time.
Good tool, wish there was a bonus reminder feature to nudge you back to log a review.
Practical and clean from the brief to the final reviews.
💄🌸
The whole brief-to-review sequence made shopping for beauty products finally feel intentional.
Clean, thorough, exactly what I needed for my first real beauty brief.
Good tool, one product check needed a bit more context to make sense with my actual skin type.
Logging reviews felt completely seamless every single time.
The whole local-first, export-anytime approach is such a smart, privacy-respecting choice for something this personal.
This finally got me to actually finish building out a proper beauty brief instead of abandoning it halfway.
Simple and effective, exactly as advertised.
The reviews section is exactly the kind of practical support I appreciate alongside the buying brief.
Clean, straightforward, no wasted effort.
đź’„đź“—
Good tool overall, wish it included a short example of a filled-out brief to reference.
The whole brief-to-product-check flow is exactly the missing piece I needed.
Practical and genuinely well designed for quick daily use.
💄🌙
The product-check feature made every purchase decision feel noticeably more organized than the last.
The buying brief made my whole shopping process feel noticeably clearer.
Consistently thorough, no gaps across the whole flow.
Good tool, three stars because two product checks repeated similar wording in their suggestions.
The export function genuinely has the strongest usability of any beauty tool I've tried.
Exactly what I needed to get my beauty shopping organized quickly.
💄🌸
Love that each review entry feels genuinely distinct, not repeated filler.
Ten minutes in and I already had a working buying brief, genuinely worth it.
Great tool, though I'd like a couple more example questions in the initial brief.
Beauty shopping has never felt this effortless.
Good tool, three stars since the product-check comparison logic wasn't fully clear to me on the first try.