SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Superb Life (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The live message plan updating as I typed, primary request, recommended channel, missing detail, made drafting a complaint feel genuinely guided.
The evidence checklist changing based on my purchase type meant I only photographed what actually mattered for a damaged item claim.
The Follow Up route referencing my existing case without repeating the whole story saved me from writing the same explanation twice.
The Recovery Center's concrete 24-72 hour protocol genuinely got me unstuck when a store had gone quiet for a week.
Solid toolkit, though I wish the case tracker let you sort saved cases by deadline.
The Make It Shorter button on the message workspace turned my overly long complaint into something genuinely readable.
Clean, thoughtful, exactly what a beauty shopper needs when something goes wrong.
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The reminder not to include passwords or full card details in screenshots is a genuinely thoughtful safety note.
I've had a couple of frustrating experiences with online beauty orders before and always ended up writing rambling, emotional emails that probably hurt my case more than helped it. This toolkit's structured approach, choosing a situation, selecting one primary outcome, adding only the essential details, meant my message actually had a clear ask instead of a wall of complaints. The evidence preparation section specifically told me what to photograph for a damaged item claim, and the recommended channel and follow-up point in the live plan took the guesswork out of what to do next.
The one-issue-per-case suggestion when I had two unrelated problems kept my message from getting confusing.
Good structure, though I wish the message tone options had a preview before generating the full draft.
Everything staying local and working offline meant I didn't hesitate to put in real order numbers and details.
The case tracker keeping promised actions, dates, and next steps separate from the message draft genuinely kept my follow-ups factual.
Built my first case in under five minutes and had a genuinely usable draft message ready to send.
Clean, thorough, exactly as described.
đź’„đź“‹
The recommended-channel suggestion, email or contact form, saved me from guessing which method would actually get a response.
What sold me on this toolkit wasn't any single feature but how clearly it separates the emotional venting from the actual actionable request. Choosing one primary outcome up front, then building the message around that single ask, meant every draft I sent had a clear next step for the store instead of a vague complaint. The personal communication profile saving my preferred tone and channel also meant every future case started from a template that already matched how I actually communicate.
Straightforward to work through step by step, no confusion about what goes where.
The Recent Cases section letting me reopen a saved case without restarting the whole setup is genuinely convenient.
Good toolkit, three stars because the case tracker got a bit cramped once I had several open cases at once.
Being able to export a backup before clearing my browser gave me real confidence I wouldn't lose an active case.
Thorough, well organized, no wasted sections.
💄🌸
The reusable message recipes using my saved tone and channel preferences saved me real time on a second similar case.
Fast to work through, genuinely well thought through.
The situation-first setup made me actually clarify what happened before jumping straight to demands.
Good tool overall, wish the evidence checklist explained why each item was needed for the specific case type.
Straightforward and genuinely useful for handling a purchase issue calmly.
The deadline and timing fields, no immediate deadline versus time-sensitive today, genuinely shaped how urgently my message read.
đź’„
The whole build-a-case-then-work-on-the-message flow kept me from firing off an angry email in the heat of the moment.
Practical, thoughtful, exactly what I needed.
I manage customer communications for a small beauty brand and started using this toolkit to keep client cases organized instead of scattered across emails and sticky notes. The case tracker keeping statuses, dates, and promised actions separate from the message drafts has genuinely improved how I follow up, nothing gets forgotten anymore. The Recovery Center's concrete protocol when a conversation stalls has also given me actual next steps instead of just guessing what to say.
The Print Case Summary option is a smart touch, though I wish it let you select which sections to include.
💄✨
Loved how the whole toolkit treats a purchase dispute as something you can approach calmly and systematically.
Solid, thoughtful, genuinely well built.
Good toolkit, three stars since the message tone options didn't always produce noticeably different drafts.
The stays-local, works-offline, no-data-sent-to-a-store approach is such a smart, privacy-respecting way to handle real order details.
Genuinely well organized and easy to pick back up on an open case.
Great toolkit, the Recovery Center alone makes it worth having ready for a stalled conversation.
🕊️
Most complaint-letter templates I've come across are just a fill-in-the-blank form with no real structure behind them. This one covers the whole lifecycle of a case, a situation setup, essential details, an evidence checklist tailored to the purchase type, a live message workspace with tone and length controls, a tracker for promised actions, and a Recovery Center for when things stall. The one-primary-outcome rule is genuinely the standout, it forces clarity that most people, myself included, skip when they're frustrated.
The don't-include-passwords-or-card-details reminder before attaching evidence is exactly the kind of safety note most tools skip.
Good toolkit, wish the follow-up route let you set a reminder date automatically.
Clean, honest, genuinely well thought out.
The Restore Recommended Draft button gave me a genuine reset when my edits had drifted too far from the point.
đź’„đź“—
The whole toolkit feels comprehensive without feeling overwhelming to actually use during a stressful moment.
Printed my case summary and it took two minutes to generate from everything I'd already filled in.
Good tool, wish the personal profile let you save more than one default tone for different situations.
The whole handle-any-conversation-with-a-clear-next-step framing genuinely changed how I approach purchase issues now.
Really thorough, genuinely well made.
💋🤍
The Copy Message button made sending the final draft through my email client completely frictionless.
What sold me on this was how specific the guidance is throughout, not vague complaint advice but a real structured process. Choosing one primary outcome up front kept my message from turning into a rambling list of grievances, and the evidence section only asked for what was actually relevant to a damaged-item case instead of a generic photo checklist. By the time I sent the message I felt like I'd actually built a real case instead of just venting.
The case summary after sending pointing you toward Follow Up or Recovery Center is a smart way to keep the whole process moving.
Consistently thorough, no gaps across any of the sections.
Good toolkit, three stars because progress saved locally means it doesn't carry over automatically if I switch computers.
The export and import backup options alone make this feel more thoughtfully built than a plain email draft.
Exactly the comprehensive, genuinely useful toolkit I was looking for.
💄🌸
Loved how the message plan tells you exactly what's still missing before you can generate a full draft.
Clean, thorough, genuinely well designed.
The Follow Up route asking for one concrete update instead of the whole story kept my second message short and effective.
Great toolkit, though I'd like an option to duplicate a case template for a recurring type of issue.
Handling a purchase dispute has never felt this manageable.
💄🌟
The whole toolkit feels like it was built by someone who actually understands how frustrating a stalled beauty-order dispute gets.
Really well built, saved me from the usual rambling, emotional email I'd normally send.
Good toolkit, would like a small notes field under each recipe for quick personal tweaks.
The situation setup genuinely made me think through what actually happened before writing a single word to the store.
I've been burned before by a beauty order that arrived damaged and I had no idea how to escalate it beyond a single unanswered email. This toolkit's structured flow changed that, the evidence checklist told me exactly what to photograph, and the Recovery Center gave me a genuine 24 to 72 hour plan when the store went quiet. The case tracker meant I never lost track of what had already been said, which made my follow-up message feel confident instead of repetitive.
Everything saved exactly where I left it, no surprises coming back to finish a case later.
đź’„
The Save Without Marking Sent option gave me the flexibility to prep a message before I was actually ready to send it.
Genuinely one of the more thoughtfully built consumer communication tools I've come across.
Good toolkit, wish the evidence section let you attach files directly instead of just a checklist.
Quick to work through, genuinely comprehensive.
💄✨
The whole situation-to-send-and-track sequence made this feel like a genuine methodology rather than a form.
Worked exactly as shown, no surprises.
As someone who genuinely dreads writing complaint emails, the toolkit's step-by-step case setup made the whole process feel manageable instead of stressful. The message tone options let me pick warm and concise instead of my usual overly apologetic style, and the live plan telling me exactly what detail was still missing kept me from sending an incomplete message.
The recovery protocol for a stalled case genuinely saved a refund request that had gone quiet for over a week.
Clear, thorough, genuinely useful.
💄🤍
The personal communication profile genuinely matched how I actually want to sound in these messages.
Good toolkit, wish the case tracker showed a visual timeline instead of just a list.
Simple to work through, genuinely comprehensive once complete.
This is easily the most thorough consumer communication toolkit I've used, covers everything from setup to recovery.
The Make It Shorter button turned an overwritten draft into something genuinely professional in seconds.
đź’„đź“–
Great balance of practical checklists and actual message-drafting guidance throughout.
Good toolkit, three stars because I wish the print layout kept the message and evidence checklist on separate pages automatically.
The whole thing feels quietly well engineered, genuinely thoughtful sectioning.
I ordered a set of beauty products that arrived with a cracked jar and had no idea how to escalate it beyond a first unanswered email. This toolkit walked me through exactly what to say and what to photograph, and when the first message didn't get a response, the Follow Up route gave me a concise, factual way to reference the earlier contact without repeating myself. When even that stalled, the Recovery Center's protocol finally got the store to respond within two days.
The one-issue-per-case suggestion is such a smart way to keep a message from becoming a laundry list of complaints.
Reliable, well made, exactly as shown.
The export and print options mean I always have a current record of every case ready to reference.
Decent toolkit, wish there was a way to export just the case tracker as its own file.
💄🌸
The choose-the-task-you-need-now framing set expectations perfectly before I even started building a case.
Simple to work through, genuinely thorough once complete.
The essential-details section only asking for what actually identifies the purchase kept things fast and focused.
Loved every section of this toolkit, genuinely comprehensive tool.
Solid, though the recovery obstacles list could use a couple more specific scenarios.
đź’„
I write for a living so I went into this expecting the usual generic complaint-letter template, and I was pleasantly surprised how structured it stays throughout. The distinction between the message workspace and the case tracker alone would justify the tool, keeping the actual conversation history factual and separate from the current draft is exactly how a real professional would handle a dispute. The Recovery Center's obstacle-specific protocol especially reads like something written by someone who has actually navigated a stalled customer service conversation before.
The follow-up-point recommendation, after the stated reply window, took real guesswork out of when to escalate.
Great value, genuinely thorough case management built in.
The evidence checklist found gaps in what I would have photographed on my own.
Really solid, though I'd like the case tracker to sort by which cases are overdue for follow-up.
💄🕊️
The whole offline, no-data-sent-to-a-store approach made this the toolkit I actually trusted with real order details.
This is the communication tool I wish I'd had before wasting a week on a badly written first complaint.
Efficient, thorough, genuinely useful.
The reusable message recipes genuinely surprised me with how naturally they used my saved tone preferences.
Genuinely a smart, well-structured communication toolkit.
Good overall, wish there was a quick-print option for just the current message draft.
💄🤍
Every section does exactly what it should, situation, evidence, message, and tracking.
The whole toolkit landed exactly as thorough and practical as it looked at first glance.
I came into this expecting a basic complaint template and instead found something that covers the entire arc of a purchase dispute, situation setup, evidence prep, a live editable message, sending and tracking, follow-up, and a genuine recovery plan when things stall. The one-primary-outcome rule is genuinely the standout, it forces the kind of clarity that most frustrated customers, myself included, skip entirely when writing in the moment.
The don't-repeat-the-full-story follow-up approach is such a calm, efficient way to reference an earlier case.
Great step up from the plain email drafts I used to write before.
đź’„
Good toolkit, though I'd have liked a confirmation before Start Over clears every saved case.
The whole section on evidence preparation genuinely reshaped how I document a purchase issue now.
Strong toolkit, just wish there was a dark mode for drafting messages at night.
The Recovery Center completely changed how confident I felt escalating a stalled conversation instead of just giving up.
Solid overall, three stars since the case tracker didn't sync a status update once for no clear reason.
The whole toolkit made handling a purchase dispute feel manageable instead of overwhelming.
Nice concept, needed a bit more transparency about how the recommended channel gets chosen.
Genuinely well built, saved my case progress flawlessly across sessions.
🌟💄
Built my first case in one sitting, sent the message the same afternoon.
Loved the calm, structured tone throughout, no pushy scripts anywhere.
The message plan gave me clarity I'd been missing about what the store actually needed to know.
Practical and genuinely well designed.
đź’„đź“—
Good toolkit, wish it gave a small summary of the case before generating the final message.
The live plan genuinely responds to what you enter, not just a fixed script.
Solid tool, three stars because progress didn't carry over when I switched browsers without exporting first.
Good roadmap overall, though the evidence checklist needed clearer labeling by issue type.
Genuinely solid, three stars since the recovery obstacles list felt a touch short for what I expected.
The export feature alone makes this worth using over a plain draft email.
Practical, honest, and genuinely well built from case setup to the final tracker.
Started with just the situation and details sections, three stars for now since I haven't tried Recovery yet, but off to a solid start.
The whole toolkit feels tailor-made for someone who wants a real, structured way to handle a purchase dispute.
💄🌸
Genuinely helped me stay calm and clear during a stressful order issue for the first time.
Good toolkit, wish there was a bonus reminder feature to nudge you back to follow up on time.
Practical and clean from the case setup to the tracker.
💄🌸
The whole setup-to-tracker sequence made handling a purchase dispute finally feel manageable.
Clean, thorough, exactly what I needed for my first real complaint case.
Good toolkit, one message recipe needed a bit more context to make sense with my specific case.
Updating a case after every reply from the store has become such an easy habit now.
The whole offline, export-anytime approach is such a smart, thoughtful design choice for something this sensitive.
This finally got me to actually send a clear, effective message instead of giving up on a purchase issue.
Simple and effective, exactly as advertised.
The evidence preparation section is exactly the kind of practical support I appreciate alongside the message workspace.
Clean, straightforward, no wasted effort.
đź’„đź“—
Good toolkit overall, wish it included a short example of a finished case to reference.
The whole situation-to-tracker flow is exactly the missing piece I needed.
Practical and genuinely well designed for handling a case start to finish.
💄🌙
The tracker made every follow-up feel noticeably more organized than the last.
The message plan made my whole dispute process feel noticeably clearer.
Consistently thorough, no gaps across every section.
Good tool, three stars because two message recipes repeated similar wording.
The export function genuinely has the strongest usability of any communication tool I've tried.
Exactly what I needed to get my purchase dispute organized quickly.
💄🌸
Love that each message recipe feels genuinely distinct, not repeated filler.
Ten minutes in and I already had a genuinely usable draft message, worth it.
The follow-up-point recommendation stuck with me as a small but genuine guide for timing.
Great toolkit, though I'd like a couple more example obstacles in the Recovery Center.
Handling a purchase issue has never felt this manageable.
💄🌟
The whole toolkit feels like it was built by someone who actually understands how stressful a stalled order dispute gets.
Really well produced, saved me hours of drafting and redrafting a complaint email.
Good toolkit, would like a few more example situations to spark the right category faster.
The whole thing genuinely made my final message feel more polished and complete.
I've dealt with a handful of online order issues over the years and always felt like I was starting from scratch each time. This toolkit's saved profile meant my second case took a fraction of the time the first one did, my preferred tone and channel were already there waiting.
Downloaded nothing, installed nothing, just started building a case, genuinely refreshing.
🕊️
The evidence checklist is such a smart, low-pressure way to prepare a case without over-collecting irrelevant details.
Genuinely one of the smoother consumer communication tools I've used.
Good quality, one or two message recipes felt slightly repetitive in tone.
Fast to use, great results, no complaints.
💄✨
The whole case-first setup gave the message such a personal, tailored feel from the very first section.
Exactly as described, ready to use immediately.
As someone who usually avoids writing complaint emails entirely, I was surprised how far I got with this one before even noticing the time passing. The live plan gave me a clear, satisfying sense of progress, and the recovery protocol kept things feeling honest about what was actually stuck.
The whole send-and-track flow converted better than any complaint template I've used in terms of actually getting a reply.
Clean, professional, worth using regularly.
đź’„
Loved how the recovery plan responded to a genuine stalled case instead of giving generic advice.
Good tool, wish the case tracker showed which day is next for a scheduled follow-up at a glance.
Simple to use, strong consistency throughout.
This is easily the most seamless purchase-dispute tool I've used, the Recovery Center alone makes it worth it.
The message recipes felt like they were written by someone who's actually handled a real customer service dispute before.
đź’„đź“–
Great range of case types without ever feeling scattered or inconsistent.
Good tool, one recovery protocol ran a little too aggressive for what I'd actually experienced.
The message plan is quietly one of the strongest pieces of this whole toolkit.
I used this across two very different disputes, one a damaged item, one a missing order, and both times the situation-first setup adapted cleanly to what I actually needed. That flexibility alone made the toolkit feel trustworthy since I could see it responding to my real case rather than pushing a one-size-fits-all script.
The recovery protocol is such a gentle, efficient way to get unstuck after a stalled conversation.
Reliable, well made, exactly as shown.
Every part of this tool feels deliberately built for how real disputes actually unfold, not how they're expected to.
Decent tool, wish there was more variety in the message tone options.